Policy It has always been our policy to treat our customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own large print version. You should note that your statutory rights under the current consumer protection laws are not affected.
Data & Privacy The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party.
Supply We undertake to supply you with the goods described in these WebPages by any date you might reasonably request knowing that our products are made to order before been processed and posted. Delivery will be as soon as possible and not longer than 30 days after it is ready for dispatch.
Contact We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.
Guarantee As our products are hand made to order there can be some delay in delivery. We are confident that you will be 100% satisfied with your purchase. If, however, you are unhappy with the delivery times or wish to cancel your order you may do so any time before dispatch without any cost. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Refunds In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, upon the return of the goods (where possible), a refund will be sent. Unfortantly we cannot cover postage costs. If initial payment was by PayPal, then the refund will be made back to your PayPal account. If however payment was by cheque, then the refund will be posted to you by cheque promptly. Our major concern is to maintain our happy relationship with you our customer. If the goods ordered were a gift to a third party, the parcel is sent not only with your message but a note (and SAE) asking them (your giftee) to contact us immediately if they feel the goods are not in perfect condition or they believe the postal/courier services may have failed to deliver promptly. We suggest that we will attend to this without any fear of embarrassment to you. We feel this is what you the donor would want us to do on your behalf.
Payment Although our customers can offer payment at the time of placing their order, it is our policy not to action PayPal payments or cash cheques until the week in which the goods are to be despatched.
Law and Jurisdiction Any contract for your purchase from Mayshot Orchard is governed by and has to be interpreted under the UK Law, and you agree that such contract will be subject to the non-exclusive jurisdiction of the British courts.
(Sorry, have struggled to find more sympathetic wording on this point without success, I fear)
Final Note We suppose because we have always enjoyed an open and trusting relationship with our existing customers, it grieves us to have to write down what has just been mutually understood between us over so many years. In so doing it has somehow denigrated that good old British sense of fair play......